Here are some questions and answers that will continue to give you some insight into DSSI and what defines their processes:
Peter: What is the primary focus of DSSI?
Bill: Dallas Sight and Sound was founded as an Audio/Video company 35 years ago but has evolved into a Home Technology Company. We specialize in Crestron, Control4, and Savant for control systems. But that just scratches the surface of the products we offer. It spans from lighting and motorized shade/drapery controls to Home Automation hardware, from home networking to sound-isolated screening rooms, and everything in between.
Peter: How does DSSI help the customer identify what their needs are?
Bill: We like to focus on the client’s past and perceived future experiences in their home and then apply our combined hundreds of years of experience to guide them to the best solution.
Peter: I’ve noticed a decline in requests for media rooms when helping clients design their new homes or renovation.
Bill: This is primarily due to poorly-designed spaces. Acoustics are often ignored or misapplied, and full sound absorption is used when sound defusing diffusing material is what is needed to create a more natural sound. There is a psychology behind sound and how it impacts us. Sometimes we may not realize what’s wrong, but when it doesn’t feel right, this is usually due to a poorly-designed audio space.
Peter: What insurance does DSSI carry to protect their clients?
Bill: Our coverage far exceeds industry standards and norms for builder requirements.
Peter: What makes DSSI so successful?
Bill: It all began in 1984 when Dallas native David Rogers founded the company based upon solid core values of quality, high value, service and accountability to our clientele. It is much more than being able to properly design and install technology systems correctly. It’s the passion of our employees and how they act in the home. They are taught to leave the home in better condition than when they arrived. If large or delicate pieces of art or furniture need to be moved, they are handled proactively and appropriately, we hire a white glove moving company to take care of it. Before leaving, each space is checked for any debris left behind. We encourage them to overthink and remember that they are in someone’s home. It does not matter how well we do the big and complicated things if we can’t get the little things right – every time!
Peter: I’ve noticed that you have iPads around the office instead of Crestron touch panels, why is that?
Bill: Crestron panels are great pieces of equipment, but iPads are often far more versatile and also economical. An iPad can be used for other purposes other than solely controlling the smart home system. It works with all control systems, so if our client decides they want to upgrade at a later date, we can integrate the iPad into the new system. A personal iPad (or phone) can also be tailored to be used while out of the home to check cameras and security systems, and control lighting and environmental systems.
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